Recently, the Consumer Protection Bill has been passed by Rajya Sabha. The bill had been already passed by Lok Sabha. This bill will replace the Consumer Protection Act 1986
Key features of the Consumer Protection Bill, 2019.
The Right of Consumers is redefined. The new definition includes
- The right to be protected against the marketing of goods and services which is hazardous to life and property.
- The right to be informed of the quality, quantity, potency, purity, standard and price of goods and services.
- The right to be assured of access to a variety of goods or services at a competitive price.
- The consumers who are affected have the right to seek redressal against unfair trade practices.
Establishment of the Central Consumer Protection Authority.
- If consumers get a poor quality of products or overcharged or get a product that is hazardous to him, they can seek the Central Consumer Protection Authority for justice.
- The Central Consumer Protection Authority can issue a direction to manufacturers or service providers.
- Penalties can be imposed on the manufacturers and service providers for misleading advertisements, for overcharging the customers, for providing poor quality of products, etc.
- If the consumer is unhappy with the decisions of the Consumer Protection Authority, then he can seek the Consumer Dispute Redressal Commission.
- Consumer Dispute Redressal Commission will be set up at district level, state level as well as national level
It will be the responsibility of the product manufacturer to provide compensation to the affected consumers i.e to the consumers who got harm and injury by their products.
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